• You can raise an exchange or return request within 7 days of delivery of the product.
• All the tags should be intact, the product must not be damaged or used.
• Lazo reserves the right to rejected any exchange or return request based on the policy

Discount Adjustments:

• If the value of the items you keep after a return fall below the original discount threshold, the discount will be adjusted accordingly.
• If the final order value after a return:

1. Exceeds Rs. 3299: You'll receive a 15% discount on the remaining items.
2. Falls between Rs. 2499 and Rs. 3299: You'll receive a 10% discount on the remaining items
3. Falls below Rs. 2499: No discount will be applied.
   

• Refunds: Your refund will be calculated based on the final order value after the return, taking into account any applicable discounts. The original shipping fee is non-refundable.

Exclusions

• Discounted or sale products can only be exchanged for the same product in a different size as per availability.
• Discounted or sale products cannot be returned under any scenario.
• Accessories or customised products cannot be exchanged or returned.
• Clearance sale products cannot be exchanged or returned in any scenario.

• Once you have placed an exchange request, we will review the request and book a pickup within 48 hours
• After the product is picked up, it usually takes about 5-8 working days for us to receive and check the product
• After the product has been checked, the new product is shipped and reaches you within 2-5 days

• Once you have placed an return request, we will review the request and book a pickup within 48 hours
• After the product is picked up, it usually takes about 5-8 working days for us to receive and check the product
• After the product has been checked, the refund is initiated within 24 hours
• In case of prepaid orders, the refund will reflect in the original payment source within 7-10 working days
• In case of COD orders, you will receive a link from Razorpay through text message and email & you can enter your bank details there for the refund. COD charge of ₹50 will not be refunded.

• In case of exchange, please place separate exchange requests for each product. We will club the requests together after approval.
• In case of return, you can select multiple products at the same time and place your request

• In case you bought a product at a discounted price, it can only be exchanged for a different size.
• Returns or exchanges with a different product are NOT accepted - any such requests will be rejected.

• In case of a damaged product, the exchange or return request must be raised with a photo of the damage within 48 hours of delivery
• In case the damage is not reported within 48 hours, the request will be rejected

• After a pick up request is initiated, the pickup usually happens within 48 hours
• If you are unavailable at the time of pickup or the pickup gets cancelled for any reason beyond our control more than 2 times, you will be required to ship the product to our warehouse at your own expense.

• On the screen you will see a message saying that a discount code will be issued for the difference amount
• Don't worry - instead of issuing the discount we will directly issue a refund for the difference
• For COD orders, someone from our team will contact you for your bank or UPI details

• In case any wrong product is received at the time of return, additional fee of ₹150 is charged from the customer for shipping back the wrong product.

• You can exchange any product up to 2 times only
• The first time you exchange or return a product, there is no additional charge
• If you want to exchange or return again after your first exchange has been processed, a shipping fee of ₹150 will be charged